It is important to have good contacts
I made many good contacts helping & getting help on the MailScanner mailing list. This is where I got to know Michele Neylon from http://www.blacknight.com/. It mostly started when I shipped him Linux cds to Ireland, but don't think it would have been necessary to start by a favour. Recentely, one of my contacts had a problem with their domain name and even tough Michele must be very busy, he took the time to send me some advice pretty quickly. Thanks Michele! By the way, his blog is at http://blog.blacknight.com/