Upgrading OTRS from 2.2 to 2.3
Here is the method I've used to upgrade OTRS from 2.2 to 2.3 (2.2.7 to 2.3.2, in fact) I did a full backup of my MySQL data. I backed up 2 files, /opt/otrs/Kernel/Config.pm and /opt/otrs/Kernel/Config/Files/ZZZAuto.pm I upgraded the RPM using rpm -Uvhf otrs-2.3.2-01.i386.rpm Then the Database migration: cd /opt/otrs/scripts/ mysql -uotrs -phot < DBUpdate-to-2.3.mysql.sql otrs perl DBUpdate-to-2.3.pl mysql -uotrs -phot < DBUpdate-to-2.3-post.mysql.sql otrs Restarted httpd, MySQL and OTRS service That's it... You can now log in in the new version (2.3)!